I'm trained both as a coach via the Coaches Training Institute (CTI) and as a design-thinking workshop facilitator via Standford's d School, so I combine these skills with a series of exercises to help you better understand who you're serving and how you might build a service that delivers value for both sides.
Some projects are more complex than others. I can provide one-off project reviews, or help you build an entire user engagement strategy from scratch.
Having worked as a community manager for 6 years, I've seen the power of community to drive impact. I can provide educational talks for your team on the 'what, how and why' of community, and / or focus on inspirational case studies featuring brands I've worked with and communities I love.